How do I stop roaming charges when using eSIM abroad?

If you’re using an eSIM for travel and want to avoid roaming charges from your primary carrier, you’ll need to adjust your device settings before connecting abroad.

If your primary plan uses a physical SIM: The simplest option is to remove the physical SIM from your device. Without the SIM inserted, your carrier cannot connect you to a roaming network.

If you prefer to keep your SIM inserted (or you use a primary eSIM): Use the checklist below to prevent unexpected roaming charges:

Checklist to avoid roaming charges

1. Disable your primary SIM Turn off your primary line so your home carrier can’t connect in the background.
2. Turn off Data Roaming for your primary SIM Even if your primary line is active, turning off data roaming helps block roaming data charges.
3. Disable Mobile Data Switching This prevents your device from automatically switching back to your primary line for data.
4. (Optional) Enable Airplane Mode If needed, you can turn on airplane mode and manually re-enable Wi-Fi and your travel eSIM for data.

Additional tips

• Monitor your carrier account to ensure no roaming charges appear.
• Check your eSIM’s data usage in the app to confirm that only the travel eSIM is being used.
• Use internet-based apps (WhatsApp, Telegram, Signal) to avoid carrier-based calling or texting.

If you still notice unexpected charges or need help adjusting your settings, feel free to contact our support team.