How can I use eSIM on a network- or carrier-locked device?

eSIMs can only be used on unlocked devices. If your phone is network- or carrier-locked, it is restricted to a specific mobile operator, and eSIMs from other providers (like eSIMNum) will not work.

What you can do:

Check if your device is unlocked

• Go to your device settings or contact your carrier to confirm if your phone is locked or unlocked.

Unlock your device (if locked)

• Contact your carrier to request an unlock. Most carriers will unlock a device after meeting eligibility requirements (e.g., contract completion or payment of fees).

Install eSIM after unlocking

• Once your device is unlocked, you can install your eSIMNum plan and use mobile data without restrictions.

Important:

Even on unlocked devices, make sure your phone supports eSIM functionality and is compatible with the networks in your destination.

If you need help checking your device compatibility or unlocking your phone, our support team is happy to assist.