What is eSIMNum’s Refund Policy?

Refunds for Non-Activated Data Plans

If the eSIM has not been installed and the Data Plan has not been activated, you may be eligible for a full refund within 30 days of purchase.

Once an eSIM has been installed or a Data Plan has been activated, it is considered used. In such cases, a full refund cannot be guaranteed.

However, a full or partial refund may be considered under certain circumstances, including:

Each refund request is reviewed individually based on the specific circumstances and usage status of the eSIM and Data Plan.

If you would like to request a refund, please contact our support team and provide your order details.

You can reach us through either of the following channels:

Our support team typically responds within 24 hours.

Refund eligibility will be determined after reviewing the details of your request and the status of the associated eSIMNum Data Plan.